Amazon.com managers spend two days every two years getting trained for the customer service call-center, including the CEO, in order to help them better understand the customer service process.– WTF Fun Facts
Source: https://www.salesforce.com/blog/2013/06/jeff-bezos-lessons.html
If only the executives were also required to open the packaging before it is improved. For example, putting scissors in a tough molded plastic package.